The Contact Centre services are supported by its effective and efficient business processes and quality standards. We were proudly certified for ISO 9001:2000 standard on June 25, 2002. Our main focus has always remained on satisfying our customer needs with strong emphasis on business processes and qualified workforce.

All the processes and operations of the Contact Centre are closely monitored and any deviation from standards or KPIs is immediately addressed. The implementation of ISO standard helps us not only to monitor our performance closely but also to improve our services consistently. Regular feedbacks and inputs from our customers help us to work proactively towards meeting their expectations and the processes are always there to communicate and follow-up at all levels.